Effective Date: 2026<\/p>\n
This page outlines the official Quality Guarantee and Limited Warranty terms for all products sold on our website, including adult toys, bondage props, intimate lingerie, lubricants, low\u2011temperature candles, and personal intimate accessories. This policy complies with international e\u2011commerce hygiene and consumer\u2011protection standards, clearly defining covered defects, excluded situations, and claim procedures to protect legitimate rights of both customers and our business.<\/p>\n
All our products are 100% brand\u2011new, unused, and factory\u2011inspected before shipment. We strictly prohibit second\u2011hand, refurbished, or defective products. Every item undergoes strict quality checks for material safety, workmanship integrity, and proper functionality to ensure compliance with international safety and hygiene standards.<\/p>\n
Quality Guarantee: This is a factory quality commitment for brand\u2011new, unopened and unused products. We warrant that products are free of factory defects prior to delivery. It covers replacement of defective goods for unopened and unused products within a short timeframe.<\/p>\n
Limited Warranty: Provides free after\u2011sales repair or replacement for products used under normal conditions within the warranty period, addressing functional failures resulting from factory\u2011originated quality defects. Warranty terms vary across product categories.<\/p>\n
Due to the special hygiene attributes of intimate products, warranty policies are classified by product category. Hygiene\u2011sensitive consumables and opened intimate goods follow strict non\u2011return and non\u2011warranty rules in line with global industry standards.<\/p>\n
Warranty Period: 12 months (1 year) from the date of delivery<\/p>\n
Warranty Service Scope (Official Repair & Replacement): Factory manufacturing defects including failure to power on, abnormal vibration or function, circuit failure, structural breakage caused by production flaws, and functional malfunctions occurring under normal daily use. Within the valid warranty period, we offer free repair or full\u2011product replacement; no labour or maintenance fees will be charged.<\/p>\n
Quality Guarantee Period: 30 days from delivery<\/p>\n
Guarantee & Partial Warranty Service: Covers factory defects such as material cracking, severe air bubbles, broken seams, incomplete molding, and obvious workmanship flaws that affect normal use. For non\u2011electronic products with confirmed factory quality defects within the guarantee period, we provide free\u2011of\u2011charge replacement service (no repair service for silicone\/TPR products due to material characteristics).<\/p>\n
Quality Guarantee Period: 7 days from delivery<\/p>\n
Guarantee Service Scope (No Repair Warranty): Covers factory\u2011originated flaws including open stitches, holes, severe colour difference, damaged fabric, and printing errors for unwashed, unworn products with tags intact. As intimate lingerie is a hygiene\u2011focused textile good, only quality\u2011guarantee replacement is available; no maintenance or repair warranty applies.<\/p>\n
No Warranty & No Repair Service (Hygiene Mandatory Rule)<\/p>\n
All liquid lubricants, low\u2011temperature candles and disposable intimate products are sealed hygiene consumables. No return, refund or warranty service will be offered once the seal has been opened or packaging has been damaged by the customer, in accordance with global hygiene regulations for intimate goods. Only unopened products with intact packaging suffering from factory\u2011caused leakage or damage qualify for replacement within 24\u202fhours of delivery. No long\u2011term warranty applies.<\/p>\n
Customers can apply for free replacement or quality after\u2011sales service only if all the following conditions are met:<\/p>\n
\u2022 The product falls within its valid warranty or guarantee period.<\/p>\n
\u2022 Product failure results from factory manufacturing or material defects rather than human\u2011caused damage.<\/p>\n
\u2022 Valid proof of purchase is provided, including order number, purchase date and photos or videos showing the defect.<\/p>\n
\u2022 The product has not undergone unauthorized disassembly, modification or repair.<\/p>\n
\u2022 The product has been used and cleaned in accordance with official instructions.<\/p>\n
The following situations will automatically void the warranty, and no return, refund, replacement or compensation will be provided:<\/p>\n
\u2022 Human damage and misuse: Damage from being dropped, water ingress (non\u2011waterproof products), extrusion deformation, tearing caused by external human force, scratching, and damage caused by improper voltage.<\/p>\n
\u2022 Improper cleaning and maintenance: High\u2011temperature disinfection, boiling, sun exposure, chemical corrosion, and cleaning not in accordance with product instructions.<\/p>\n
\u2022 Opened and used hygiene consumables: Opened lubricants, candles, worn lingerie, and used toys (hygiene risk control).<\/p>\n
\u2022 Natural wear and aging: Normal aging, slight surface fading, and wear caused by long\u2011term use (not factory defects).<\/p>\n
\u2022 Unauthorized modification and disassembly: Unauthorized disassembly, modification, repair, or replacement of parts.<\/p>\n
\u2022 Non\u2011quality issues: Personal dislike, inappropriate size, subjective texture difference, and wrong purchase.<\/p>\n
\u2022 Overdue claims: After the warranty period expires.<\/p>\n
1. Contact Support: Submit a ticket through our website customer\u2011service within the warranty period, attach your order number and photos or videos of the defect, and describe the problem in detail.<\/p>\n
2. Official Review: Our team will verify the problem within 1\u20133 working days to confirm whether it meets the warranty conditions.<\/p>\n
3. After\u2011Sales Solution: For eligible warranty claims, we provide free replacement (no repair service for intimate products) and cover replacement\u2011related shipping costs as specified. Shipping costs for non\u2011eligible cases shall be borne by the customer.<\/p>\n
4. Final Confirmation: Refund or replacement will be completed within 3\u201310 working days after review and confirmation.<\/p>\n
1. All intimate products are personal\u2011hygiene goods. To protect public health and customer safety, used, opened or contaminated products are non\u2011returnable and non\u2011refundable, in compliance with international consumer\u2011protection and hygiene legislation.<\/p>\n
2. We reserve the right to update and optimize this warranty policy without prior notice. The latest version published on the website shall prevail.<\/p>\n
3. Clearance, promotional, and final sale items follow the special after\u2011sales rules marked on the product page, which prevail over this general policy.<\/p>\n
This limited warranty policy is independent of Product Support consulting services.<\/p>\n","protected":false},"excerpt":{"rendered":"
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